Privacy Policy

Effective Date: 1 January 2026

1. Introduction

This Privacy Policy applies to all users of our website, services, and Discord platform. By using our website, services, or Discord platform, you agree to the terms and conditions outlined in this policy.

2. Data Collection

2.1 Information We Collect

We may collect the following types of information:

• IP Address: We collect your IP address to monitor and analyze usage patterns and to ensure the security of our website and services.
• Email Address: We collect your email address to communicate with you regarding your account, orders, and other relevant information.
• PC Component Hardware IDs: We collect hardware IDs to ensure the proper functioning of our software and to provide technical support.
• Logs: We generate logs through our software and third-party software to monitor usage, diagnose issues, and improve our services.
• Payment Information: We collect payment information to process transactions and manage payments for our services.
• Name and Last Name: We collect your name and last name to create and manage your account and to communicate with you effectively.
• Phone Number: We collect your phone number, if applicable, to provide customer support and to communicate important information regarding your account or orders.
• Discord Information: We collect information from Discord, including but not limited to, your Discord username, user ID, and any messages or interactions within our Discord server, to facilitate communication, provide support, and enhance your experience on our platform.

2.2 How We Collect Information

We collect information directly from you when you:

• Create an account on our website.
• Make a purchase or use our services.
• Interact with our customer support.
• Engage with our Discord platform.

We also collect information automatically through the use of cookies, tracking technologies, and server logs.

3. Use of Collected Information

We use the collected information for the following purposes:

• To provide and improve our services.
• To communicate with you regarding your account, orders, and other relevant information.
• To monitor and analyze usage patterns to improve our website, services, and Discord platform.
• To ensure the security of our website, services, and Discord platform.
• To comply with legal obligations and enforce our terms of service.
• To facilitate communication, provide support, and enhance your experience on our Discord platform.

4. Data Sharing

We may share your information with third parties in the following circumstances:

• With service providers who assist us in operating our website, services, and Discord platform.
• With legal authorities when required by law or to protect our rights and property.
• With Discord, Inc. for the purpose of managing our Discord server and facilitating communication with our users.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Under GDPR and Dutch privacy laws, you have the following rights:

• Right to Access: You have the right to request access to your personal data.
• Right to Rectification: You have the right to request that we correct any inaccurate personal data.
• Right to Erasure: You have the right to request that we delete your personal data.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us at [email protected].

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Privacy Laws and Fair Use

8.1 Compliance with Privacy Laws

Aura Solutions is committed to complying with all applicable privacy laws, including the General Data Protection Regulation (GDPR) and Dutch privacy laws. We ensure that our data collection, processing, and storage practices are in line with these regulations to protect your personal data.

8.2 Fair Use

We respect the rights of all users and adhere to principles of fair use. Our services are designed to enhance your gaming experience while respecting the terms of service of the games you play. We encourage responsible use of our video game enhancement software and expect our users to comply with all applicable laws and regulations.

9. Discord's Privacy Policy

For information on how Discord handles your personal data, please refer to Discord's Privacy Policy, which can be found at Discord's Privacy Policy. By using our Discord platform, you agree to be bound by Discord's Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

12. Legal Statement for Games

Liability for Bans

Aura Solutions provides video game enhancement software. While we strive to ensure the functionality and reliability of our software, we cannot guarantee that the use of our software will not result in bans or other penalties from game developers or publishers. The use of video game enhancement software is at your own risk, and you acknowledge that you are solely responsible for any consequences that may arise from the use of our software, including but not limited to bans, account suspensions, or other penalties imposed by game developers or publishers. Aura Solutions shall not be held liable for any bans or other penalties that may result from the use of our software.